Samson Barongo Makori

Experience

IT Support Volunteer & Sales Representative (July 2023 - May 2024)

Acted as the branch’s ICT focal point, providing first-level support for hardware, software, and network issues.
Escalated complex IT problems to the technology department, ensuring quick resolution and minimal disruption to banking operations.
Opened and activated new customer accounts, ensuring compliance with KYC and regulatory requirements.

Network & Infrastructure Engineer (Nov 2021 - Nov 2022)

Streamlined computer repair and maintenance processes such as mass disk cloning, reducing average repair time by 40%.
Implemented remote support tools such as remote desktop, reducing the need for on-site visits by 40% while maintaining high customer satisfaction.
Improved network speed by 30% by upgrading network hardware through installation of new Cisco switches, Access Points and optimizing configurations.
Conducted the installation, configuration and usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines.
Monitored network, firewall, computer systems and adjusted network systems across 7 branches, achieving a 99% uptime and consistently maintaining top performance standards.
Led troubleshooting of computers, printers, telephony and network connectivity problems, resulting in a 25% decrease in downtime across the organization.
Successfully resolved 50+ technical support tickets weekly, maintaining a 95%+ staff satisfaction rate.

IT Support Intern (Aug 2020 - Dec 2020)

Gathering user requirements and delivered training sessions for 20+ employees, improving their proficiency in IT tools, software applications and systems.
Led troubleshooting efforts for network connectivity issues, resulting in a 10% decrease in downtime across the organization.
Deployed new anti-virus software and other software applications, decreasing malware incidents by 80% within the first quarter.
Conducted thorough hardware and software inventory, leading to a 20% reduction in unnecessary expenses.

Cisco Certified Network Associate (CCNA) - 2025 VIEW CERTIFICATE
Microsoft Certified: Windows Server Hybrid Administrator Associate - 2025 VIEW CERTIFICATE
AWS Certified Cloud Practitioner - 2024 VIEW CERTIFICATE
Cloud and Network Security - 2025
Red Hat Certified System Administrator (RHCSA) Training - 2024 VIEW CERTIFICATE
System Administration and IT Infrastructure Services - 2022 VIEW CERTIFICATE
Google IT Support - 2022 VIEW CERTIFICATE

Cisco ASA Firewall, WLAN Security, AWS and Azure resources security exploitation and configuration

Deployed scalable cloud solutions using EC2, S3, VCN, Lambda, and Azure Virtual Machines.

Implemented secure network infrastructures using Cisco Packet Tracer and GNS3

Installed and Configured Active Directory on Window Server and connected with Microsoft Entra ID